Personal Data Protection Act

DATA PROTECTION NOTICE

Theratech.AI Pte. Ltd. (“we”, “us”, or “our”) is committed to protecting personal data and ensuring compliance with the Personal Data Protection Act (“PDPA”). This notice applies to personal information in our possession or under our control, including information that we are permitted to disclose to clinics, centers, schools, or other entities using our platform.

DATA PROTECTION NOTICE

  1. “Customer” refers to an individual who has interacted with us to inquire about or engage in services provided by us; “personal data” means data about a customer that can be identified from that data alone or with other information accessible to us.
  2. We collect personal data such as name, contact details, identification information, educational, developmental, and employment details, financial information, and other relevant data to fulfill our service obligations.

COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA

  1. Personal data is usually collected directly from you or through authorized representatives. We clarify the purpose of data collection and seek consent unless collection without consent is authorized by PDPA or other laws.
  2. Purpose for Collection, Use, and Disclosure:
    • To fulfill our obligations related to the services requested by you.
    • To manage our relationship and handle communications, queries, and feedback.
    • To comply with applicable legal and regulatory requirements.
    • To transmit personal data to unaffiliated third parties, including clinics, centers, schools, or other entities using our platform for operational purposes, provided such entities are bound by confidentiality agreements to ensure data privacy.

Disclosures Specific to Theratech.AI Services:
Restricted Disclosure to Designated Service Providers:

  • We will disclose your personal data only to affiliated clinics, centers, schools, or other entities to which you have directly provided this information or explicitly designated. Additionally, your data will be shared with all relevant personnel and therapists assigned to your case to ensure seamless service delivery. This approach ensures that personal data is used solely within the context of the services you have engaged, maintaining privacy and data integrity.
  1. Purpose-Limited Use:
    • The personal data disclosed to these entities will be strictly for the purpose of providing the services you have purchased through our platform. This includes managing therapy sessions, scheduling, client tracking, and any other service-related processes that facilitate the effective delivery of the services you have requested. 
  2. Ensuring Confidentiality and Security:
    • We uphold stringent confidentiality and security standards in our disclosures. Entities receiving personal data are contractually obligated to protect the confidentiality and security of that data, ensuring it is used only for the agreed purposes related to service provision and adhering to privacy standards that are consistent with our own. 
  3. Legal Compliance in Disclosures:
    • Disclosures will also comply with legal requirements, necessitated by laws in Singapore or applicable jurisdictions. This includes responding to lawful requests by public and governmental authorities, fulfilling national security or law enforcement requirements, and adhering to legal processes. 
  4. No Third-party Disclosures Without Consent:
    • We do not disclose your personal data to any third parties other than the designated service providers without your explicit consent, unless required by law. This policy is in place to prevent unauthorized use of your information and to maintain control over the contexts in which your data is used.
 

PROTECTION OF PERSONAL DATA

  1. We implement robust administrative, physical, and technical measures to protect personal data from unauthorized access, disclosure, or other risks. Confidentiality agreements extend to our third-party service providers and affiliated entities.
  2. While we strive for the highest security standards, please be aware that no method of transmission or electronic storage is completely secure.

ACCURACTY OF PERSONAL DATA

  1. It is crucial to ensure that personal data provided to us remains accurate and up-to-date. We rely primarily on you or your authorized representatives to provide accurate information and to notify us of any changes.

RETENTION OF PERSONAL DATA

  1. Personal data is retained as long as necessary to fulfill the purposes it was collected for and to comply with legal and regulatory requirements.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

  1. Should there be a need to transfer personal data internationally, we ensure that the data is protected to standards comparable to PDPA protections and that such transfers are done with your consent.

DATA PROTECTION OFFICER

  1. For any inquiries or feedback on our data protection policies, or if you wish to make a request regarding your personal data, please contact our Data Protection Officer at:
    Phone number (Singapore): +65 61009235
    Email address: inquiry@therapy.com.sg
    Mailing address: #15-02 Forum The Shopping Mall Singapore 238884

    To ensure prompt handling of data protection queries, requests, or complaints, it is important to clearly state the nature of your communication in the subject line of emails and letters. We are committed to addressing any concerns, suggestions, or grievances in a timely and equitable manner.

EFFECT OF NOTICE AND CHANGES TO NOTICE

  1. This notice is part of our broader commitment to privacy and data protection and may be updated periodically to reflect changes in our practices or legal obligations. Your continued use of our services constitutes acceptance of these changes.

Last updated 16 October, 2024

Benefits to the Client

Monitoring Progress

client-monitoring-progres

Tracking your progress in therapy is an important part of the treatment process. It helps you to see your progress over time and stay motivated to continue working towards your goals. Theratech, our AI portal is designed to help you do just that. With Theratech, you will have a 24/7 access to view all of your previous therapy sessions, communicate with your therapist, track your goals, and upload or receive videos of your child’s performance during sessions.

Having immediate access at any time of your convenience to this information in one place can be helpful for both you and your therapist, as it provides a comprehensive overview of your progress and allows for easier communication and collaboration. You can use Theratech to stay on track with your therapy goals and work with your therapist to make any necessary adjustments to your treatment plan. Additionally, the ability to upload or receive videos of your child’s performance during sessions or at home can be particularly useful for tracking their progress and identifying areas for improvement.